FOR PATIENTS

Our patient information section is designed to provide information on billing and fee details, appointment information, after hours services, data protection and feedback.

  • FEES AND BILLING ARRANGEMENTS

    Private Patient Fees

    Effective 13th May 2019

    Pre-Employment          = $165.00

    Cadet Medicals            = $110.00

    Sporting Medicals        = $110.00

    Commercial Licence   =$132.00

    Trucksafe Medicals = $220.00

    Boostrix  $40.00

    Flu Vaccine- Quadri  $20.00

    Mirena $220.00 - Medicare Rebate available, please speak to staff.

    ALL THE ABOVE FEES ARE GST INCLUSIVE

    For Non Medicare Card Holders

    Level B = $60.00                  After Hours Level B = $78.00

    Level C = $100.00                  After Hours Level C = $125.00

    Level D = $160.00                After Hours Level D = $185.00

    Services not Bulk Billed:(Payment via EFT /Cash required on the day)-Medicals, Insurance, Driving Licence,

    Sporting, Pre-Employment, Cadet Medicals, Commercial + Dangerous Goods License & Truck Safe License, Mirena)

  • AFTER HOURS SERVICE

    This practice has an After Hours agreement with the National Home Doctor Service.

    Should you require urgent medical attention between the hours of 5pm and 8am, please present to your local hospital emergency department. Please call 13 74 25 for the National Home Doctor Service for all other matters regarding after hour care.

  • TELEPHONE COMMUNICATION

    Every attempt will be made for you to speak to your requested GP however as to minimize the disruption of consultations we may need to request that you leave a detailed message with Reception regarding information or advice relating to your clinical care which will be referred to the Doctor to decide the most appropriate procedure for ongoing health care.

  • DATA PROTECTION

    Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times & to ensure that this information is only available to authorized members of staff. The Practice adheres to the 13 APP’s of the Privacy Act 2012. Copies of privacy policy can be obtained from reception or downloaded from our website. Patients can request for access to their medical record during consultations.

  • RECALL AND REMINDER SYSTEM

    Our practice is committed to providing continuing care and preventative care. We operate a reminder system for preventative health services. If you do not wish to part of this system, please advise reception staff.

  • RESULTS

    Please note that results will not be given over the phone. Patients are asked to call the practice in a timeframe given by your doctor, or otherwise in about a week to see if an appointment is required for follow up of your test results. Please note, staff are not able to give you your results as they are not qualified to do so. Only a doctor is able to discuss your results with you. If follow up is required, you will be asked to make an appointment with the doctor. We do not routinely phone all patients with normal results.

  • COMMENTS AND COMPLAINTS

    We welcome your views and constructive suggestions which will help improve our service to you. There is comment/complaints boxes available at our surgery.

    For more details of how to complain please see our complaints procedure which is available from reception. However, if you feel there is a problem you wish to take up elsewhere, you may prefer to contact the Queensland Government Centre for handling complaints.

    Post to:

    Office of the Health Ombudsman

    Online: www.oho.qld.gov.au/make-a-complaint
    E-mail: complaints@oho.qld.gov.au
    Website: www.oho.qld.gov.au

  • ON ARRIVAL

    Upon arrival, reception staff of our Accredited Practices, in accordance with 4th Edition RACGP Standards, are required to positively identify you by requesting information regarding your Name, Address and Date Of Birth. Medicare/Veteran + concession cards must also be presented to the Receptionist to ensure your details are kept up to date. Ensure you have signed Consent for Use & Disclosure for Personal Health Information for us to provide optimal ongoing quality health care.

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